Refund Policy

We want you to be confident in every purchase. This policy explains when an order can be returned or refunded.

Ready-stock items

• Returns are accepted within 7 days of delivery if the item is unused, unworn and in its original packaging with the hallmark and tags intact.
• Items that are damaged, altered or show signs of wear cannot be returned.

Made-to-order items

Bespoke and made-to-order pieces are produced specifically for you. They cannot be cancelled or refunded once production has started, except where the item is defective or does not match the approved specification.

Refund process

• To raise a request, contact us at +919408451986 with your order number and reason.
• Approved refunds are processed to the original payment method within [Add timeline, e.g. 7–10 working days].
• Where a payment was made against a gold rate, refunds are calculated at the prevailing rate and may differ from the amount paid.

Damaged or incorrect items

If you receive a damaged or incorrect item, notify us within 48 hours of delivery and we will arrange a replacement or refund.